Delivery & Revisions Policy

1 Principle

Creative work is a collaboration. We own execution, quality and meeting the agreed timeline; you own supplying materials and approvals on time. When both sides deliver, the project lands on schedule.

This policy forms part of our Terms & Conditions and sets out the operational rules for delivery, revisions and acceptance.

2 Timelines by service

These are estimates in business days (excluding Fridays and public holidays) and vary with project size and approval speed. The binding timeline is the one on the service page or quote.

3 What we need to start

• Final copy or content to publish.
• Logo and brand assets in high quality, editable where possible.
• Any required images, footage or raw materials.
• Account access (hosting, domain, social, ad accounts) when needed.
• Approval of the creative direction, script or storyboard.
• The name of the person authorised to give final approval.

4 What counts as delivery

Delivery is electronic and complete the moment we send:

• A download link or cloud folder to your registered email or WhatsApp, or
• Files attached to an email, or
• Staging access credentials for websites.

We keep a transmittal record (date and time) and the review window is calculated from it.

5 How revisions work

1. You receive the deliverable with a feedback template.
2. You send all comments in one clear, numbered message.
3. We review and apply them in a single round.
4. We send the revised version, and the cycle repeats until the included rounds are used.

The default is two rounds per deliverable unless the service page or quote states otherwise. Consolidated feedback counts as one round.

6 Defect vs. revision

7 Acceptance

You have 7 business days from delivery to raise substantive written comments. If the window passes without comments, or you use or publish the deliverable commercially, it is deemed finally accepted.

After acceptance, changes require a new order. This protects both sides from reopening closed projects and keeps scheduling fair for other clients.

8 Client-side delays

• If materials or approvals are missing for 14 days, the project becomes “dormant” and we notify you in writing.
• Restarting requires rescheduling, and a modest rescheduling fee may apply to cover reserved time.
• If the pause lasts 30 days, we may close the project, and the paid amounts are handled under the Refund Policy.

9 Files and links

• Delivery links (Google Drive / WeTransfer / cloud folder) remain available for 30 days.
• Download and back up your copy immediately.
• Re-sending files after that period may incur a small storage and retrieval fee.
• We archive projects for 12 months, after which files may be deleted.

10 Source files and web projects

• Source files (PSD, AI, AEP, PRPROJ, FIG, source code) are not part of standard delivery and are supplied only if purchased separately.
• Websites and stores: delivery includes deployment on hosting with admin access, or a file package if you host elsewhere.
• After handover, updates, security and backups are the owner’s responsibility unless a maintenance agreement exists.
• We warrant the site works at handover; we do not warrant third-party plugins or services after their updates.

11 Advertising and media buying

• Setup takes 3–5 business days; platforms need a 3–7 day learning phase before results stabilise.
• Results depend on budget, competition, creative quality and platform policy — no specific figures are guaranteed.
• Ad spend is paid to the platform directly or invoiced separately from our management fee.
• Account suspensions due to platform policy are outside our control; we do what we can to restore them.

12 FAQ

When exactly does the timeline start?

The day we receive all required materials and approvals, not the payment date.

What if I need an extra revision?

It is handled as a new request with a clear price agreed before we start.

How long are files available?

30 days from delivery. Download your copy immediately.

I don’t like the design — what happens?

A taste difference is a revision or a new direction. A deviation from the brief is a defect and is fixed free.