Terms & Conditions

1 Who we are and scope

These Terms & Conditions (the “Terms”) form an agreement between you (“Client”, “you”) and Bruksil Egypt (“we”, “us”, “the Studio”), based in Cairo, Egypt.

They apply to every use of bruksilegypt.com and to any service you order through the site or directly from our team, unless a separate written quote or service agreement states otherwise. In case of conflict, the written scope prevails.

By placing an order, making a payment, or using the site, you confirm that you have read and accepted these Terms.

2 Definitions

• Service: any creative, technical or advisory work we provide, including video production, motion graphics, branding, social media design, advertising, web and e-commerce development, and print.
• Brief: the written description of deliverables, specifications, timeline and revision count.
• Deliverables: the final files supplied in the agreed formats.
• Source files: editable working files (PSD, AI, AEP, PRPROJ, FIG, source code).
• Revision: one round of changes based on written feedback.
• Acceptance: your written approval, or expiry of the review window without substantive comments.

3 Services

We provide custom services built around your project, including:

• Video production, motion graphics and editing.
• Brand identity, visual systems and print.
• Social media content design and management.
• Digital advertising, campaign management and media buying.
• Website and e-commerce design and development.

Timelines, deliverables, revisions and pricing are stated on each service page or in the quote. Anything not explicitly included is out of scope.

4 Formation of contract

1. You select a service and submit your project details.
2. We confirm the scope in writing.
3. You complete payment through Kashier or another approved method.
4. The contract starts when payment is confirmed and all required materials are received.

If you contract on behalf of a company, you confirm that you are authorised to bind that company to these Terms.

5 Pricing, tax and payment

• Prices are in Egyptian Pounds (EGP) and include VAT where applicable unless stated otherwise.
• Payment is processed by Kashier (cards and mobile wallets), cash on delivery, or bank transfer when enabled.
• We never store card data. Processing happens entirely at the PCI-DSS compliant gateway.
• Larger projects may be split into a deposit and a delivery payment, as stated in the quote.
• Monthly services renew automatically unless cancelled in writing at least 7 days before renewal.
• Bank fees and currency differences on international transfers are borne by the Client.

6 Your responsibilities

• Provide required materials (copy, logo, images, footage, access credentials) on time.
• Review deliverables and respond within the stated windows.
• Ensure you own or are licensed to use every asset you supply.
• Do not share delivery links or files with unauthorised parties before full payment.
• Use deliverables in compliance with Egyptian law and your local law.

7 Delivery, revisions and acceptance

Full details are in the Delivery & Revisions Policy. In short:

• Delivery is electronic via download link, cloud folder, email or staging access.
• You have 7 business days to review and send written feedback.
• Included revisions are stated per service (default: two rounds per deliverable).
• No substantive feedback within the window means final acceptance.
• Requests after acceptance are handled as a new paid order.

8 Intellectual property

Upon full payment, we grant you a perpetual commercial licence to use the final deliverables as agreed. Source files and portfolio rights are explained in the Intellectual Property Policy.

9 Confidentiality

Each party keeps the other’s non-public information confidential (business data, strategies, pricing, code, concepts) and uses it only to perform this agreement. This obligation survives for 3 years after the engagement ends, and does not cover public information or disclosures required by law.

10 Prohibited use

• Any activity contrary to Egyptian law or your local law.
• Content that incites hate, violence or discrimination, or infringes others’ rights.
• Impersonation, deception or financial fraud.
• Attempting to breach, overload or scrape the site or other users’ data.
• Reselling our services or deliverables under your name without a written agreement.

On breach, we may stop the service immediately without refund for work already performed, and reserve the right to claim damages.

11 Limitation of liability

• We do not guarantee specific commercial outcomes (sales, conversions, profit, search rankings) as they depend on factors outside our control.
• We are not responsible for ad platform decisions (ad rejection, account suspension, policy changes) or outages of hosting and payment providers.
• After website or code handover, maintenance, updates and security become the owner’s responsibility unless a separate maintenance agreement exists.
• Our total liability for any claim is limited to the amount actually paid for the service concerned in the preceding 12 months.

12 Indemnity

Each party indemnifies the other against documented direct losses, claims and reasonable legal costs arising from a material breach of these Terms, the use of assets the party does not own, or unlawful use of deliverables. Indemnity is mutual and excludes indirect losses.

13 Force majeure

We are not liable for delays caused by events beyond our reasonable control, such as internet or power outages, hosting or payment provider failures, government decisions, natural disasters, civil unrest or large-scale cyber attacks. We will notify you promptly and agree on a revised plan or timeline.

14 Changes and termination

• We may update these Terms; changes take effect when published on the site.
• Orders confirmed before an update remain governed by the version in force at confirmation.
• We may suspend or terminate a service if the Client breaches these Terms or the law.
• The Client may end the engagement at any time, paying for work performed, per the Refund Policy.

15 Governing law and disputes

These Terms are governed by Egyptian law. Disputes are handled in this order:

1. Direct contact: email info@bruksilegypt.com with the details.
2. Amicable resolution: both parties negotiate in good faith for 30 days.
3. Jurisdiction: the competent Economic Courts of Cairo, unless the law provides otherwise.

Nothing here prevents you from contacting the Egyptian Consumer Protection Agency or any competent regulator.

16 General

• Severability: if one clause is invalid, only that clause falls; the rest remain in force.
• Entire agreement: these Terms, the quote and linked policies form the entire agreement.
• No waiver: delaying enforcement of a right is not a waiver of it.
• Assignment: you may not transfer your rights or obligations without our written consent.
• Language: the Arabic version prevails in case of conflict with this translation.